Welcome to the Heaven Hues FAQ page! Below, you'll find answers to some of the most common questions we receive about our scented candles, shipping, returns, and more. If you don’t find what you're looking for, feel free to reach out to us at hello@heavenhues.in.

Orders and Payments

How do I place an order?

You can place an order directly on our website by selecting the product, adding it to your cart, and completing the checkout process.

What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, and wallet payments. All transactions are secure and encrypted.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 2 hours of placement. Please contact us immediately at amit@heavenhues.in for assistance.

Other FAQ's

What are the different types of candles you offer?

At Heaven Hues, we offer three luxurious categories of scented candles:

  • Silver Blue: Known for its calming and refreshing fragrance.
  • Pinotage: A rich, earthy scent with warm tones.
  • Golden Fringe: Exudes elegance with a sophisticated aroma.

How long do your candles burn?

Our candles are designed for extended use:

  • Small candles: Approximately 20-25 hours of burn time.
  • Medium candles: Approximately 40-50 hours of burn time.
  • Large candles: Approximately 60-70 hours of burn time.

Burn times may vary slightly based on room conditions and how well the candle is cared for.

How can I care for my candle?

To get the most out of your Heaven Hues candle, follow these tips:

  • Trim the wick to about 1/4 inch before each use.
  • Allow the wax to melt to the edges of the container during each burn to avoid tunneling.
  • Keep candles away from drafts, direct sunlight, and any flammable objects.

Do you offer gift packaging?

Yes, we offer beautiful gift packaging for all of our candles. You can select the "Gift Wrap" option at checkout for an additional fee.

Where do you ship?

Currently, we only ship within India. We are working to expand our shipping options internationally in the near future.

How long does shipping take?

Shipping times depend on your location and the shipping method you select:

  • Standard Shipping: Typically takes 5-7 business days.
  • Express Shipping: Available for select areas, with delivery in 2-3 business days.

You will receive a tracking number once your order is dispatched.

Can I return or exchange a candle?

We want you to love your purchase! If you're not completely satisfied, you can return unused and undamaged items within 7 days of receiving your order. For more details, check out our Returns & Refunds Policy.

What are the different types of candles you offer?

At Heaven Hues, we offer three luxurious categories of scented candles:

  • Silver Blue: Known for its calming and refreshing fragrance.
  • Pinotage: A rich, earthy scent with warm tones.
  • Golden Fringe: Exudes elegance with a sophisticated aroma.

How can I track my order?

Once your order has shipped, you'll receive an email with a tracking number. You can use this number to track your package via our tracking page or through the carrier’s website.