Returns & Refunds

RETURNS & REFUNDS POLICY

Last Updated: 20/09/2024

At Heaven Hues, we aim to provide you with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, our Returns & Refunds Policy outlines how you can return items and receive a refund.

1. Returns

Eligibility for Returns:

  • Return Window: You can return products within 7 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Non-Returnable Items: Certain items, such as personalized or custom-made products, cannot be returned unless they are defective or damaged.

Return Process:

  1. Initiate a Return: Contact our customer service team at heavenhuesmail@gmail.com to request a return authorization. Include your order number, reason for return, and any relevant photos.
  2. Return Shipping: Once authorized, you will receive instructions for returning the item. You are responsible for the return shipping costs unless the item is defective or an error occurred on our part.
  3. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.

2. Refunds

Refund Processing:

  • Refunds: Once we have processed your return, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
  • Partial Refunds: If the returned item is not in its original condition, or if it is returned after the 7-day window, we may issue a partial refund or deny the return.

Exceptions:

  • Sale Items: Sale or promotional items may be eligible for returns, but refunds will be processed at the sale price.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to an error or defective product.

3. Exchanges

Exchanges:

  • If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order. Our customer service team can assist with the return process.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery at heavenhuesmail@gmail.com. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as appropriate.

5. Contact Us

For any questions regarding returns or refunds, please contact us:

Business Email: heavenhuesmail@gmail.com
Phone Number: +91 9810447855
Address: A82, LS Nagar Road near Biyani College, Vidhyadhar Nagar, Jaipur, Rajasthan - 302039

Thank you for shopping with Heaven Hues. We appreciate your business and are committed to ensuring your satisfaction.