Shipping & Delivery

SHIPPING & DELIVERY POLICY

Last Updated: 20/09/2024

At Heaven Hues, we are committed to providing you with timely and reliable shipping services. Below, you'll find details about our shipping policies and delivery options.

1. Shipping Methods and Costs

Shipping Options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days (available for select locations).

Shipping Costs:

  • Standard Shipping: Free for orders over ₹1,500; a flat fee of ₹100 for orders under ₹1,500.
  • Express Shipping: A flat fee of ₹250, regardless of order value.

International Shipping:

  • At this time, we only offer shipping within India.

2. Order Processing Time

Processing Time:

  • Orders are typically processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.

Order Confirmation:

  • Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and details of your shipment.

3. Delivery Time

Delivery Timeframe:

  • Standard Shipping: Typically delivered within 5-7 business days from the date of shipment.
  • Express Shipping: Typically delivered within 2-3 business days from the date of shipment.

Delivery Delays:

  • Occasionally, delays may occur due to unforeseen circumstances such as weather conditions, high demand, or carrier issues. We will notify you if there are any significant delays in your shipment.

4. Tracking Your Order

Order Tracking:

  • You can track your order using the tracking number provided in your shipment confirmation email. Visit our tracking page or the carrier's website to see the status of your shipment.

5. Delivery Issues

Missing or Lost Orders:

  • If your order has not arrived within the expected delivery time, please contact our customer service team at amit@heavenhues.in. We will assist you in locating your package or resolving any issues.

Incorrect Address:

  • Please ensure that you provide accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Delivery to Remote Areas

Remote Areas:

  • Delivery to remote or rural areas may take additional time. We will inform you if there are any special considerations or additional charges for delivery to your location.

7. Contact Us

For any questions or concerns regarding shipping and delivery, please contact us:

Business Email: amit@heavenhues.in
Phone Number: +91 9810447855
Address: A82, LS Nagar Road near Biyani College, Vidhyadhar Nagar, Jaipur, Rajasthan - 302039

Thank you for choosing Heaven Hues. We appreciate your business and are dedicated to ensuring a smooth shipping and delivery experience.